Privacy Policy | Mahalo Power LLC

Introduction

Mahalo Power LLC ("Mahalo Power," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at mahalopower.com, use our automated text messaging (SMS) system, or otherwise interact with our services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

We may collect the following types of information:

Information You Provide Directly:

Full name
Phone number (mobile and/or home)
Email address
Mailing address or service location
Information about your home energy needs (utility provider, monthly bill, roof type, etc.)
Consent records (opt-in timestamps, method of consent, opt-out requests)

Information Collected Automatically:

IP address and browser type when visiting our website
Pages visited, time spent on pages, and referral sources
Device type and operating system
Text message interaction data (messages sent/received, timestamps)

How We Use Your Information

We use the information we collect for the following purposes:

To provide customer care and respond to your questions about solar energy, home batteries, EV charging, and energy conservation
To send automated text messages you have consented to receive, including informational responses, account notifications, and marketing communications
To process requests for estimates, consultations, and service appointments
To connect you with our installation partners when you choose to proceed with a solar project
To improve our website, services, and customer experience
To comply with legal obligations and enforce our terms of service
To maintain records of consent and opt-out requests as required by the Telephone Consumer Protection Act (TCPA)

SMS/Text Messaging Data

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. Your phone number is used solely to deliver the text messaging service you have consented to receive and to facilitate our business relationship with you.

When you opt in to our SMS messaging service, we collect and retain:

The phone number you provided
The date, time, and method of your opt-in consent
Records of messages exchanged through our system
Any opt-out requests and the date they were processed

We retain opt-in and opt-out records for a minimum of four (4) years as required for TCPA compliance purposes.

Information Sharing & Disclosure

We may share your information only in the following limited circumstances:

Installation Partners: If you choose to proceed with a solar installation, we may share your contact information and project details with our vetted Arizona installation partners to facilitate your project. We will notify you before sharing.
Service Providers: We use trusted third-party services (such as Twilio for SMS delivery, web hosting providers, and analytics tools) that may process your data on our behalf. These providers are contractually obligated to protect your information.
Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights, safety, or property.

We do not sell your personal information to any third party.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:

SMS consent records are retained for at least 4 years after your last interaction or opt-out
Customer project data is retained for the duration of our business relationship and as required for warranty and service purposes
Website analytics data is retained in aggregate form

Your Rights & Choices

You have the following rights regarding your personal information:

Opt-Out of SMS: You can stop receiving text messages at any time by texting STOP, visiting our Opt-Out page, or contacting us directly.
Access & Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
Deletion: You may request that we delete your personal information, subject to legal retention requirements.
Marketing Communications: You can opt out of marketing emails by using the unsubscribe link in any marketing email we send.

To exercise any of these rights, contact us at lisa@mahalopower.com or call us at the number listed on our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly.

Third-Party Links

Our website may contain links to third-party websites, including our installation partners, financing providers, and product manufacturers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last Updated" date below and, where appropriate, notify you by email or through our website. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Mahalo Power LLC
Email: lisa@mahalopower.com
Website: mahalopower.com
Mesa, Arizona

🔒 Privacy Policy